Why do I have to restart my level if I fail a security question?

Unfortunately, it’s a state requirement that we can’t get around. If you fail a question (which we doubt you will since these questions are all about you!), we must return you to the beginning of the level and you must start over from there. On the bright side, our levels are super short and you’ll make it back to where you were in no time.

Was this article helpful?
0 out of 0 found this helpful

Articles in this section

Looking for more Certificate help?
Click to go to our Certificates section!
Looking for Account Help? Troubleshooting? Billing Help?
Check out our Account Help section for help with feature navigation and troubleshooting, and our Subscriptions, Payments, Refunds & Referrals section for all billing needs.
Our support operating hours:
M/W/F : 8:30 AM to 5 PM CST . . . . . . . . . . . . . . . . . . . . T/Th : 8:30 AM to 3 PM CST. . . . . . . . . . . . . . . . . . . . . . . . Weekends : 9 AM to 12:30 PM CST . . . . . . . . . . . . . . **We are closed weekdays from 12 – 1 PM CST
Ready to #BeAceable?
Click through to purchase the course that's right for you, and get on your way to being an Aceable Driver!