What do I do if I’m locked out of the course?

If you are locked out due to failing 3 security questions, just contact Aceable and we’ll get you unlocked after some additional verification. We’ll work with you to make sure you can continue your course ASAP. If you are locked out from failing the level exam 3 times, unfortunately, this means that you must restart the course from the beginning and pay for the course again. This is a state requirement so it is not something that Aceable can pull strings or make exceptions for. Contact Aceable so we can reset your account.

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