What do I do if I’m locked out of the course?

If you are locked out due to failing 18 security questions, just contact Aceable and we’ll get you unlocked after some additional verification. We’ll work with you to make sure you can continue your course ASAP. If you are locked out from failing the final exam, unfortunately, this means that you must restart the course from the beginning and pay for the course again. This is a state requirement so it is not something that Aceable can pull strings or make exceptions for. Contact Aceable so we can reset your account.

Was this article helpful?
14 out of 29 found this helpful

Articles in this section

See more
Looking for more Certificate help?
Click to go to our Certificates section!
Ready to #BeAceable?
Click through to purchase the course that's right for you, and get on your way to being an Aceable Driver!
Our support operating hours:
🟢M/T/W/F : 8:30 AM to 5 PM CST* 🟢 Th : 8:30 AM to 3 PM CST* 🟡 Saturday : 9 AM to 12:30 PM CST 🛑 Sunday: Closed 🛑*Closed weekdays from 12 – 1 PM CST 🟢 CA Traffic Violator School Business Hours: Weekdays: 9am to 4pm PT