Since your course requires you to answer identity security questions, your profile is locked to prevent you from making changes during the course. Our Customer Experience Heroes will be able to update your profile information and certificate if it is already available on your student dashboard. Just reach out to us via email and we'll get it done!
When reaching out, please include your full name, date of birth, and email on the account along with the information that needs to be updated. We'll reply back to let you know that we've updated your information or have sent you an updated certificate. After we update your information, you'll need to log out and log back into your account to see the changes.
Note: profile updates not affect the correct answers to your security questions though. The answers are based on what you originally put in your account. After we update your certificate, you'll also be able to view the updated certificate when you log into your account.