I click on “View Certificate”, but my certificate is not loading.

This can be due to one of two reasons:

  1. It has not yet been 1 hour since you finished our course. It takes 1 hour for our automated system to email your certificate.
  2. You completed our course back when we were originally mailing certificates. For all students who completed our course before September 14, 2016, your certificate was mailed. After that, we began emailing certificates. If you need a new copy of your certificate, please contact our Customer Experience Heroes so that we can create a certificate for you that can be emailed and printed out.
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