Why does my tracking number not work?

If you click on your tracking number and it’s not working or get a notification saying “Not Found”, this just means that the US Postal Service or FedEx has not scanned the barcode on your envelope yet. But don’t worry – your certificate has been mailed out to you! Your tracking number should work by no later than 9:30pm on the day your certificate is mailed out.
Was this article helpful?
0 out of 0 found this helpful

Articles in this section

See more
Looking for more Certificate help?
Click to go to our Certificates section!
Looking for Account Help? Troubleshooting? Billing Help?
Check out our Account Help section for help with feature navigation and troubleshooting, and our Subscriptions, Payments, Refunds & Referrals section for all billing needs.
Our support operating hours:
M/W/F : 8:30 AM to 5 PM CST . . . . . . . . . . . . . . . . . . . . T/Th : 8:30 AM to 3 PM CST. . . . . . . . . . . . . . . . . . . . . . . . Weekends : 9 AM to 12:30 PM CST . . . . . . . . . . . . . . **We are closed weekdays from 12 – 1 PM CST
Ready to #BeAceable?
Click through to purchase the course that's right for you, and get on your way to being an Aceable Driver!