Easy! Contact our Customer Experience Heroes so we can talk about upgrading or downgrading your shipping selection. For upgrades, we'll discuss payment options. For downgrades, we'll simply refund you the difference in price.
Articles in this section
- I need to change my shipping selection.
- There is a mistake or error on my certificate. How do I get a new certificate?
- How do I order a duplicate copy of my certificate?
- When do you mail certificates? What is the certificate cutoff deadline?
- Does Aceable mail out certificates on holidays?
- Can my certificate be emailed or faxed? Can I pick up my certificate?
- Do I need to pay for shipping?
- Do you offer expedited shipping?
- Why hasn't my certificate arrived yet?
- Will I get a tracking number?
Looking for more Certificate help?
Click to go to our Certificates section!
Looking for Account Help? Troubleshooting? Billing Help?
Check out our Account Help section for help with feature navigation and troubleshooting, and our Subscriptions, Payments, Refunds & Referrals section for all billing needs.
Our support operating hours:
🟢M/W/F : 8:30 AM to 5 PM CST* 🟢 T/Th : 8:30 AM to 3 PM CST* 🟡 Saturday : 9 AM to 12:30 PM CST 🛑 Sunday: Closed 🛑*Closed weekdays from 12 – 1 PM CST 🟢 CA Traffic Violator School Business Hours: Weekdays: 9am to 4pm PT
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