All you need to do is contact our Customer Experience Heroes. We will ask you some additional verification questions. If you answer correctly, we will unlock your account so that you can complete the course. After that, you will need to progress through the very end of the course so that we will be able to e-mail your certificate 48 hours after you complete the course.
Articles in this section
- How do I change my profile information?
- What happens if I fail a level assessment?
- What do I do if I'm locked out of the course for failing the security questions?
- Why do I have to answer identity security questions?
- What happens if I fail the final assessment?
- Why am I locked out of the course?
- Does the program expire?
- How long is the course?
- How do I get my certificate?
Looking for more Certificate help?
Click to go to our Certificates section!
Looking for Account Help? Troubleshooting? Billing Help?
Check out our Account Help section for help with feature navigation and troubleshooting, and our Subscriptions, Payments, Refunds & Referrals section for all billing needs.
Our support operating hours:
M/W/F : 8:30 AM to 5 PM CST . . . . . . . . . . . . . . . . . . . . T/Th : 8:30 AM to 3 PM CST. . . . . . . . . . . . . . . . . . . . . . . . Weekends : 9 AM to 12:30 PM CST . . . . . . . . . . . . . . **We are closed weekdays from 12 – 1 PM CST
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