Since your course requires you to answer identity security questions, your profile is locked to prevent you from making changes during the course. Our Customer Experience Heroes will be able to update your profile information. Just reach out to us with what needs to be changed and we'll get it done! We'll reply back to let you know that we've updated your information. At that point, you'll need to log out and log back into your account to see the changes.
Note: It does not affect the correct answers to your security questions though. The answers are based on what you originally put in your account.
If we have already filed your information with the DMV, you will need to order a new certificate for the correction. Contact us to order a new certificate. You'll receive an email when you have been filed into the DMV system again.
