There is a mistake or error on my certificate. How do I get a new certificate?

The cost for a new certificate is $10. This fee includes standard shipping, however we do have several expedited shipping options should you need them. To purchase, please call us at 512-522-4174 during our business hours and an agent will assist you! We mail out certificates for these courses:

  • California Drivers Ed
  • Ohio Drivers Ed*

*For Ohio students, we mail out two certificates: the Certificate of Enrollment and the Certificate of Completion. Each costs $10. Your total would be $20 if you lost both certificates.

If your course had a downloadable certificate, simply log back into your Aceable account and you can print the certificate again from the "RECORDS" tab.

If you are an Illinois Adult Drivers Ed student, please check your email for any emails from noreply@ilsos.net (the Secretary of State emails the certificate, not Aceable). If you need it sent again, contact the Secretary of State office at 847-981-7455.

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