What happens if I fail an identity security question in the course?

You’ll be asked identity security questions at various points throughout the course. If you fail three questions (which we doubt you will since these questions are all about you!), the state of Texas requires us to lock you out of your account for 24 hours. 

Unfortunately, this is a state requirement we have to follow. However, you can contact us here and we’d be happy to unlock your account after we do some additional verification. We’ll work with you to make sure you can continue your course ASAP!

Was this article helpful?
2 out of 3 found this helpful

Articles in this section

Looking for more Certificate help?
Click to go to our Certificates section!
Looking for Account Help? Troubleshooting? Billing Help?
Check out our Account Help section for help with feature navigation and troubleshooting, and our Subscriptions, Payments, Refunds & Referrals section for all billing needs.
Our support operating hours:
M/W/F : 8:30 AM to 5 PM CST . . . . . . . . . . . . . . . . . . . . T/Th : 8:30 AM to 3 PM CST. . . . . . . . . . . . . . . . . . . . . . . . Weekends : 9 AM to 12:30 PM CST . . . . . . . . . . . . . . **We are closed weekdays from 12 – 1 PM CST
Ready to #BeAceable?
Click through to purchase the course that's right for you, and get on your way to being an Aceable Driver!